Frequently asked questions

Kinurture is the UK's first marketplace for child wellness professionals. We connect families with verified, qualified specialists — speech therapists, sleep consultants, occupational therapists, paediatric counsellors and more — in one trusted, quality-controlled environment.

Use our search page to browse professionals by location, specialism and age group. Each profile includes qualifications, professional body memberships, and genuine reviews from other parents to help you make an informed decision.

Yes, creating a family account is completely free. You can browse professionals, read reviews, and message specialists at no cost. You only pay when you book a session.

Find a professional you like, choose a service from their profile, and select an available time slot. Confirm your booking with a secure payment and you'll receive an instant confirmation.

Cancellation and rescheduling policies vary by professional and are displayed clearly at the time of booking. Many offer free rescheduling up to 48 hours before the session.

You can message your professional directly through our secure in-platform messaging system. Share your concerns, ask questions, and pass along any relevant context about your child before the first session.

We accept all major credit and debit cards through Stripe. All payments are processed securely and you'll receive a receipt via email.

Absolutely. All payments are processed through Stripe, which uses bank-level encryption. We never store your full card details on our servers.

Visit our "Join as a Professional" page and complete the application form. Our team reviews your qualifications, insurance, DBS and professional body memberships. Approval typically takes 2–3 business days.

We offer a Standard plan starting from £0/month and a Premium plan at £99.99/month. Both include a 30-day free trial. Visit our pricing page for full details.

Payments are processed through Stripe Connect. Funds from bookings are transferred directly to your linked bank account on a rolling basis, typically within 2–3 business days.

Click "Forgot password" on the login page, enter your email address, and we'll send you a secure reset link. The link expires after 1 hour for security.

Yes, you can request account deletion from your profile settings. Please note that this action is permanent and any active bookings will need to be cancelled first.